Help and practical guidance
Find the right next step
Start with the guidance below. Contact Ludovex on Telegram, or sign in to continue an account or order conversation in Online chat.
Support hours: 09:00–23:00 (GMT+5). [email protected]
Where can I see prices?
Sign in and open the catalog. The order form shows the current price and final amount before confirmation.
How do I choose the right product and region?
Read the product details and select the region that matches the recipient account. Verify every required value before confirming; the public preview does not replace those checks.
Where is my order?
Open Orders in your dashboard and select the order. The details page shows its status and the available delivery or payment documents.
How do I ask about a specific order?
Use the support action on the order details page. It links the ticket to that order. Describe the issue without sending passwords, API keys, signing secrets or payment card details.
How do I start an API integration?
Read the API documentation and try the separate sandbox. Sandbox data is simulated; it does not use real funds, place real orders or provide production keys.
Can I recover access to my account?
Use the password reset link on the sign-in page. If two-factor authentication is enabled, complete that check when signing in. For other access issues, use the existing account recovery options.
Only share the information needed to explain the issue. Never include a password, API key or signing secret.